Only 13% of PTs
feel heard at work.
Hiyer is the workforce-intelligence layer for physical therapy. Measure Intention to Stay on a scale that actually predicts turnover. Compare to ten years of industry data. Stop running surveys that tell you what you already knew.
Your team tells you the truth because they literally can't be identified.
Anonymity is not a promise in our terms of service. It's enforced at the database layer. We do not store identities. We cannot retrieve them.
- No user_id on responses. Ever.
The responses table has no foreign key to any identity. Removing this rule would require a schema migration that every engineer and every customer would see.
- Small-cohort suppression is automatic.
Dimension scores return null until at least five respondents per cohort. Nobody, including you, ever sees a single person's answers.
- Timestamps bucket to 15 minutes.
You can't correlate who answered when. This kills the 'it must have been John' guess.
- Append-only audit log.
UPDATE and DELETE on the audit table are revoked at the Postgres grant level. We cannot rewrite history. SOC 2 evidence.
Three steps. About ten minutes of setup.
- 01
Add cohorts
Clinical Staff, Support Staff, Office vs Remote, or whatever groupings make sense. Cohorts are how you slice the data later.
- 02
Issue PINs
One-time access codes. Download a CSV, text, email, or QR code them. 8 characters, the DB never sees the plaintext after we hash it.
- 03
Watch it land
Your team answers the 17-item CQI+ in about four minutes. You see the aggregate dashboard the moment five responses land in a cohort.
UpDoc AI reads the data the way a COO would.
Streams a plain-English read of your cycle the moment enough responses land. Cites your actual numbers, distinguishes surface metrics from root cause, recommends a specific action this week. Never invents data.
You're sitting at 5.50 Intention to Stay with clinical staff. That's a live turnover risk, 1.3 points below the 2024 benchmark of 6.80. Expect exits in the next 6 to 12 months if nothing changes.
The problem isn't immediate supervisor or day-to-day culture. Those are healthy at 7.10 and 7.50. The crack is trust in upper management, 4.50, sitting 1.3 points below the already-soft benchmark of 5.80.
Next step this week: sit down with three clinicians individually, 20 minutes each. Ask what decision from leadership in the last 90 days made them lose confidence. Listen, don't defend.
Sample output. Yours cites your real numbers and rule breaches.
Three kinds of buyer. One product.
Practice owner
1 to 5 locations
Run CQI+ in your clinic. See where your team scores vs the industry. Replace the exit-interview post-mortem with a quarterly pulse you actually act on.
Hiyer Pulse →
Multi-site operator
10 to 100+ locations
Benchmark every clinic against the others and against the industry. Spot the at-risk location 6 months before the PTs start interviewing. Give your board a workforce number that predicts retention.
Hiyer Enterprise →
Investor or vendor
Diligence and market intel
The only ten-year longitudinal workforce dataset in rehab therapy, structured for your analysts. Quarterly refresh. No PHI, no PII, aggregates only.
Index Access →
Pricing.
Start where you are. Upgrade when your data story gets more interesting.
Pulse
1 location, 1 cohort
- ▸Quarterly CQI+ cycle
- ▸Benchmark overlay
- ▸Branded results dashboard
- ▸CSV PIN export
- ▸Email support
Signal
1 location, unlimited cohorts
- ▸Everything in Pulse
- ▸Unlimited cohorts + drilldown
- ▸UpDoc AI streaming insight
- ▸At-risk email alerts
- ▸Continuous pulse mode
- ▸Quarterly 30-min review with a DPT
Enterprise
10+ locations
- ▸Everything in Signal
- ▸Multi-location drilldowns
- ▸SSO (Google, Microsoft)
- ▸REST API with rate limiting
- ▸Dedicated CSM
- ▸Custom contract
Enterprise features ship mid-2026. Talk to us if you need them sooner.
Index Access
No client data, aggregates only
- ▸Ten years of CQI+ history
- ▸Quarterly dataset refresh
- ▸All dimensions, all cohort types
- ▸CSV export + REST API
- ▸Comparison charts
- ▸Embeddable widgets
Index Access enters private beta Q3 2026. Join the list.
Built by operators who've done the work.
Hiyer is not a general-purpose HR tool with rehab therapy copy sprinkled on top. The index, the thresholds, the way we talk about mediocrity: this is twenty years of running clinics, distilled.
Founder of Recharge, a 1,500-member PT-adjacent training facility. Author of the CQI+. Built and published the original 10-year dataset. Gene owns the product voice and the thresholds.
Two decades operating multi-site PT practices. Owns the CQI+ methodology and benchmark curation. Ben is who you talk to if you're sizing up Enterprise or Index Access.
Questions we hear.
- Who are my responses visible to?
Individual responses are visible to no one, including UpDoc. The schema has no user_id on response rows, timestamps are bucketed to 15 minutes, and scores only unlock per cohort at five respondents or more. You read aggregates.
- Is this HIPAA-regulated?
No PHI is collected or stored. Hiyer measures workforce sentiment, not patient data. For SOC 2 Type I work we're on Vanta; expected by Q4 2026.
- What's the CQI+?
A 17-item workforce health index built specifically for rehab therapy. Ten years of longitudinal data. Includes the headline Intention to Stay item plus twelve sub-dimensions across compensation, culture, supervisor, upper management, and citizenship.
- Can I cancel?
Yes. Subscriptions are monthly. Cancel from the customer portal at any time; you keep access through the end of the paid period. Your data stays in your org and can be exported on request.
- Do you offer trials?
Every tier includes a 7-day free trial. You're not charged until day 8. Self-service, no sales call required for Pulse or Signal.
- What if my DNS is on a provider that doesn't support the standard setup?
We had exactly that problem on our own deploy. Tell us your provider; we can probably help.